Shipping policy

Where Your Order Ships From
We fulfill orders from our own facility in California and from third-party fulfillment warehouses located throughout the United States. Your order ships from whichever location has your items in stock and can get them to you fastest. Shipping origin does not change your price, shipping cost or return process.

Multiple Shipments
If your order includes items stocked at different locations, it may arrive in more than one package, on different days and with separate tracking numbers. There is no extra charge for split shipments. You'll receive a shipping confirmation email with tracking for each package.

Processing Time
Orders are processed Monday through Friday, excluding federal holidays.

  • Orders placed before 2pm Pacific Time typically ship within 1 business day.
  • Orders fulfilled from a 3PL warehouse may take up to 4 business days to ship.
  • Customized or made to order items can take between 10-15 business days to ship.

Free Shipping
Many of our items qualify for free standard shipping to the lower 48 United States, but not all of them do. Items that aren't eligible include:

  • Certain 3PL items may require calculated shipping
  • Items considered oversized due to weight or dimensions
  • Items that require special handling due to additional packaging requirements

Free shipping applies to eligible items only. If your order includes a mix, the free-shipping items ship at no charge and shipping for the other items is calculated at checkout. You'll always see your exact shipping cost at checkout before you pay.

We choose the most economical carrier for free-shipping orders, which may be USPS, UPS, FedEx, OnTrac or another carrier.

Estimated Delivery Times (after your order ships)

  • Standard: 6–10 business days
  • Expedited: 3–5 business days
  • Second Day: 2 business days
  • Express: 1 business day

Alaska, Hawaii, US Territories & International
We ship to these destinations, but they are not eligible for free shipping. Calculated shipping options are shown at checkout. International customers are responsible for any customs fees, duties, VAT or import taxes, and customs inspections may delay delivery.

Upgraded Shipping
Upgraded shipping options are calculated at checkout based on your delivery address. Shipping can't be upgraded after an order is placed. Upgraded shipping charges are non-refundable except in cases of carrier damage. Upgraded shipping applies to business days only (Monday through Friday) unless you select Saturday delivery.