Refund policy

How to obtain an RMA

Returns can be requested using our self serve return system.  To open a return you may do so by clicking "My Account" or by visiting https://account.grizzlyrecreation.com

Access to this will be linked either by the email address you used during checkout, or via your Shop account.

Returns Period

All orders are returnable within 30 days from the time the order was delivered.  After 30 days we are unable to authorize return requests.

Returns Reasons

We have a permissive returns policy and you may return items for any reason as long as they are still in new condition.  This means that items must be unopened and in original packaging.

Returns Postage & Freight

Customers will be responsible for all return shipping costs except in the instance of warehouse errors or freight damage. 

In the event you feel you have been shipped an order or received products that were shipped in error, you should contact us immediately. Upon our determination that a shipping error has occurred, we will either provide a pre-paid return label or refund your order. 

Refund Processing Time

Refunds are issued within a  7 business day window after a return has been received.  Processing times may increase seasonally if there is increased return volume. 

Refunds can only be issued to the original payment method associated with your order.  You can always contact us for any return status updates.

Restocking Fees

Returned items must be unused and in original packaging. Returns that have been opened or show signs of use will be subject to a 25% restocking fee.

Freight Damage

Items that have sustained damage in transit must be reported to us within 72 hours of delivery.  Depending on the circumstances we may issue a refund or open a damage claim with the carrier.  In the event we open a damage claim, you will be required to retain the original item and packaging it was shipped with in the event the carrier requires an inspection.

Warranties

Items with a manufacturer warranty that have a manufacturing defect are handled directly by the manufacturer under that warranty, and we're happy to help point you in the right direction. Defective items not covered by a manufacturer warranty can be returned to us within the return window.

Orders Refused or Returned to Sender

We expect customers to take possession of their orders at the time of delivery.  Once an order is shipped it can not be cancelled.  By refusing the shipment, freight carriers will bill us for the incurred costs. That cost will be deducted from any applicable refund plus a 25% restocking fee.

Upgraded Shipping

Unfortunately upgraded shipping costs are non-refundable, except in the circumstance of carrier related shipping damage.

Returns Address

Grizzly Recreation Returns
300 S Highland Springs Ave
Suite 6C-268
Banning, CA 92220

This address is for authorized returns only.  It is not a business or retail location.

All returns must be authorized and approved via the self serve returns system and will be provided an RMA number.  Any unauthorized returns will be refused or returned to the sender.  We require authorization and an RMA number for internal trackability.